Frequently Asked Questions
Q. Is this information
kept private?
A: This personal
information is used to help us maintain your account and verify your identity.
We may verify this information with a consumer credit reporting agency for your
security and protection. This verification process does not affect your credit
report, your credit rating, or your credit worthiness.
Q. Do you give my e-mail
address to any other company?
A: No, we use your
e-mail address to send you e-mail messages that are relevant to your service.
Q. Why do you need my
previous address?
A: If you have lived
at your current address for less than two years, we need your previous address
to help us verify your identity and ensure that your enrollment is as accurate
and secure as it can be.
Q. Why do you need my
social security number, tax Id number and mother’s maiden name?
A. We use this information
to help protect you from fraudulent use of your account. If you lose your User
ID or password, we must have ways of verifying your identity before giving you
your User ID or letting you create a new password, and ensure that your
enrollment is as accurate and secure as it can be.
Q.
What if I made an error entering my social security number or mother’s maiden
name during registration and did not catch it until after I confirmed the
information?
A. For your security, once
you confirm your personal information in registration, you cannot change your
social security number or mother’s maiden name with Money Tyme Bill Pay. If you
want to change this information, you must reregister for the service.
Q. Why do you want my
driver’s license information?
A. Your drivers license
information is additional information that helps us accurately identify you. It
is important that we verify this information to ensure that your enrollment is
as accurate and secure as it can be.
Q.
What if the address on my driver’s license is not my current address, or my
previous address?
A. If
the address on your license isn’t the same as your current or previous address,
enter the Different Address from your driver’s license in the appropriate
address boxes.
Note:
Money Tyme Bill Pay does not verify your social security number or mother’s
maiden name, so you do not need to change incorrect information as long as you
enter the information as you originally supplied it.
Q. Why do you want my
birth date?
A. This information is used
to help verify your identity and ensure that your enrollment is as accurate and
secure as it can be.
Q. What happens after I
register?
A. When you have completed
registration, Money Tyme Bill Pay sends you an activation code in the US mail
that will arrive within four to five business days.
Next, Money Tyme Bill Pay
verifies each bank account that you provide. Bank account verification takes 10
business days, and after this time we’ll be able to make your payments using
your bank account. If there is a problem with any of your bank accounts, you
will receive a message detailing the problem. Other wise, you will receive a
message that your bank account is active.
Q. What if I lost or
never received my activation code?
A. Contact your Agent. You
should save your activation code in a secure place. If you ever lose your
password and need to reset it, you will need your activation code. If you no
longer have your activation code, Money Tyme Bill Pay can provide another for
you, but that process will delay your access to the service.
Note:
You will need to reset your password at the same time you request a new
activation code.
Q. What if I’ve forgotten
the User ID or password that I selected during registration?
A. Contact your Agent. You
can retrieve your User Id or reset your password at any time. You will need to
provide identifying information, including your mother’s maiden name and your
social security number.
Q Can I register for the
Money Tyme Bill Pay service if I live outside of the US?
A. We plan to expand our
service to other countries but at this time the Money Tyme Bill Pay service is
only available within the continental US, Hawaii, and Alaska. Currently, the
service is not supported in the US Virgin Islands or Puerto Rico, your mailing
address must be a US mailing address, and all payments must be mad in US funds.
Additionally, the companies and people you pay must have US mailing addresses.
Q. Can I register to have
a joint account with someone else?
A. At this time, a Money
Tyme Bill Pay account can only be in one name. We recommend holding individual
Money Tyme Bill Pay accounts, but you can choose to share an account with
someone by sharing your User ID and password. Realize that granting access to
your Money Tyme Bill Pay account allows the other person to have access to all
of the bank accounts that you have signed up with Money Tyme Bill Pay, if you do
choose to share your Money Tyme Bill Pay account, the person you share your
account with can sign up to receive and/or pay his or her bills at your account
and can pay them using any of your bank accounts.
For example, if you are
married and you and your spouse each have your own small business, each of you
can have a separate Money Tyme Bill Pay account for your business bills and you
can both have one shared account for your joint personal bills. The joint
account can only be in one name, but each of you can receive bills in your name
at this account. When you add a company or person to your payment list, just
make sure that you specify which of you is the account holder.
Q. How can I get a copy
of the User Agreement that I agreed to during registration?
A. Contact your Agent. You
will be provided with a copy of the User Agreement.
Q. How do I get billed
for the service?
A. After the promotional
period ends, you will be sent a monthly bill from Money Tyme Bill Pay. This
monthly bill, which details your service fees, will be paid automatically from
an account that you designate as your default bank account. You can designate or
change your default bank account during registration. The date that you receive
your bill each month is based on the date that you activated your account. For
example, if you activated your account on March 15, you will be billed on or
around the 16th of each month; if you activated your account on March
31, you will be billed on or around the 31st of each month.
Q. How do I dispute
service fees?
A. If you disagree with your
service fees, contact your Agent.
Q. How do I cancel the
Service?
A. If you want to cancel the
Money Tyme Service, contact your Agent.
To cancel the entire service
plan, you must first cancel any pending payments and make these payments by some
other method.
Q. If I cancel the
Service, what happens to the companies and people that I signed up to pay under
the Service?
A. The information for the
companies and people you signed up under the Service will remain in our database
and they will remain on your list of those you want to pay (but will not be
active). This way,
If you ever want to sign up
for the Service again, all of the information you entered about companies and
people you want to pay is
retained.
Q. What information do I
need to provide during registration?
A. During registration, you
only need to provide us with some information about yourself. You can add
information about those you
want to pay and the bank accounts you want to use during registration or
after
you receive you activation
code. We encourage you to sign up the companies and people you want to
pay and your bank accounts
as part of registration so that you can start making payments as soon as
possible.
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